Contextualised English for Hospitality

This is a short course and a collaboration between BRITEthink Academy and Outcourse to deliver contextualised English for those wishing to work in the hospitality sector in Russia.

Course Information

Difficulty: Beginner

Course Instructor

Robert Mitton Author

Contextualised English for Hospitality

Welcome to the course

ASSESSMENT – Skills scan

LEARNING -The Importance of responding to guest requests

LEARNING – Writing letters to a guest

ASSESSMENT -Reading and writing assessment

REVIEW – Review of learning

LEARNING -Spoken customer service

ASSESSMENT – Speaking and listening assessment

REVIEW -Review of learning

LEARNING -Aftercare in customer service

LEARNING – Writing informal letters

ASSESSMENT – Written assessment

REVIEW – Review of learning

ASSESSMENT -End of Course & Skills scan